Yes, of course. We know things come up, so we have introduced a ticket exchange policy. For a small admin fee, you can email help@zicket.co with your order number and your preferred date (ONLY up to five (5) business days prior to the date of the original ticket purchased). Assuming the AIA Carnival is open to the public on that day, and you pay any difference in ticket price for the preferred day, you’ll be sent an updated ticket. To find out more, read the full ticket exchange terms and conditions.

Yes, everyone is welcome to come along and enjoy this spectacular show. Children under the age of 3 years can enter for free, however, they will not be provided with their own seat.

65 minutes of edge-of-your-seat excitement.

Yes. If you purchase a VIP ticket, the wheelchair guest and their carer will be able to watch the show from the VIP section. The carer will be allocated the VIP seat and the wheelchair will be positioned directly next to this seat.

Tokens required for each game vary from game to game, although games start from 2 tokens.

Tokens required for each ride vary from ride to ride, although most rides range from 4 to 7 tokens.

Send us an email at info@aiacarnival.com and we can help you with lost & found.

Tickets to the AIA Carnival are available via our ticketing partner, Zicket. If you have any questions about your tickets, you can email them at help@zicket.co.

Send us your details at info@aiacarnival.com and we would be happy to help.

Please email us your enquiry at info@aiacarnival.com.

If you have any more questions, feel free to email us at info@aiacarnival.com.

The AIA Carnival is held during winter so expect it to be fresh. We suggest you check the daily forecast and dress appropriately. But make sure you wear comfortable shoes. Whilst the AIA Carnival is on a flat surface, this is a big event! There’s a lot of ground to cover.

There will be a wide range of food and beverage options available at the AIA Carnival. Plus, there will be new vendors announced throughout the season. Stay tuned for more information coming soon.

Don’t forget your camera! But please leave any dangerous items, flags, smoking devices, and any outside food and drinks at home.

There is no parking on-site at the Central Harbour Front. However, there are a few car parks just a few minutes’ walk away. Stay tuned for website updates where we will share details on how to get here.

The AIA Carnival is located at the Central Harbour Front, next to the Hong Kong Observation Wheel and Central Ferry Pier 10. Conveniently positioned to be within minutes of multiple forms of transport from all corners of Hong Kong and beyond. Stay tuned for website updates where we will share details on how to get here.

To keep you on your toes and keep the excitement going throughout the carnival season, we will be constantly adding new things to do and see. Keep an eye on the Explore page of this website to see what’s happening as we announce what’s to come. Want to be alerted when something new is announced? Sign up to our mailing list to be the first to know!

Tokens are carnival currency. Once you enter the world of the AIA Carnival, tokens make it easy for you to play games. You can also use them to buy food and drinks on site.

You can buy tickets and token packages at the ticketing booth located at the carnival entry. There will also be token booths throughout the carnival site so you can buy more if you run out.

You can buy tickets in advance via the ticketing page on our website or via our official ticketing partners. You can also buy tickets at the carnival gates for same day entry. Just keep in mind, purchasing tickets via our website has a special discounted price which will not be available at the gate. It’ll be worth your money to buy them online! If you buy online, your selected date will be printed on your ticket.

There are a couple days when we will be closed to the public for private events. But don’t worry. The AIA Carnival will reopen to the public again the next day.

This year, we have introduced flexible pricing with varying ticket prices for off-peak, standard, and peak days, making the AIA Carnival more affordable for everyone to join in on the fun.

Yes. The AIA Carnival is situated on a flat surface so it will be easy for people with special requirements to get around. However, there will be some rides and attractions that may not be suitable for everyone. If you need assistance, please ask any of our friendly carnival staff to lend you a helping hand.

Unfortunately, you will need to leave your pets at home. Although, guide dogs and other service animals will be allowed in.

Yes. We have token booths in many locations throughout the carnival. So, if you are having too much fun and want to keep the excitement going, you can buy more tokens to keep playing more games.

Once you have completed a ticket purchase transaction, your ticket will be emailed to your nominated email address. Present this ticket at the carnival entrance on the date printed on your ticket to enter the AIA Carnival.

Standard days are our regular carnival days, whereas off-peak days are specially selected days where you can come along to the AIA Carnival for a more affordable price. On public holidays and special celebration days, like Christmas Day, New Year’s Eve, or Chinese New Year, we will be ramping up our activations to bring even more excitement to the festivities. These are our peak days - expect the fun to be bursting at the seams!

If you couldn’t find what you are looking for here, please email us at info@aiacarnival.com. We are happy to help. Customer Service Operating Hours: 9am - 5pm daily.